Your Satisfaction is Guaranteed! So buy with 100% confidence that if for any reason you are not completely satisfied you can return your product to Dalco within 30 days of purchase for a Refund or Credit.
DALCO RETURN POLICY
Warranty - Defective Merchandise
Limited Warranty - All new products advertised on our website, unless otherwise stated are warranted only to be free of defects in material and workmanship for 30 days from the date of shipment. After the 30 day period has expired all warranty claims will be handled by the respective manufacturer.
Disclaimer - Dalco will not be responsible for any damaged as the result of improper use of the product. All returns are evaluated upon receipt. All returns for credit must be in New Resalable Condition with all original packaging. Failure to return these items may result in a 30% restocking charge. Special order items are non-returnable.
SHIPMENT DAMAGE / ERROR
Inspect your shipment as soon as you receive your products. Any Short Shipments, Miss Shipments or Damaged Shipments must be reported within 48 hours of receipt. Failure to do so may result in forfeiting your right of claim.
Damaged Merchandise - Carriers will not permit any claims after 5 days. Contact Customer Service at 800-445-5342 and Email images of the products damages, manufacture box, outer shipping carton, and shipping label to CustomerService@Dalco.com. We will file a claim with the carrier which will result in a "Carrier Follow-UP" in which the carrier will come and inspect your package. All Carriers require recipient to retain all boxes, labels and packing materials until the claim has been approved. Dalco will proceed with the replacement shipment once the carrier notifies us the claim has been approved.
Short Shipment or Miss Shipment - Contact Customer Service at 800-445-5342 or via E-mail at Sales1@Dalco.com. We will conduct an investigation and will correct the error.
CPU's / Memory Products - Once opened.
Assembled Kits - Once assembly has been started or completed, kits are deemed used and are non returnable for refund or exchange.
Books/ CD's / Software - Once seal this broken
Custom cut Cables and Wire
Special order items
RETURNING A PRODUCT TO DALCO
Call our Customer Service Department at 800-445-5342 to request an RMA Number within 30 days of the original Purchase Date.
Return the product back in original, new condition (Including all Manuals, Packaging and Accessories). Do not mark on the original container or use the original container as shipping carton. Any product returned without any or all of these items is subject to a minimum 30% restock fee.
Print the RMA Number legibly on the outside of the outer shipping carton and send the package to:
732 Pleasant Valley Drive
Springboro, OH 45066
Ship your return to our Distribution Center. Make sure you ship via a Traceable Carrier such as UPS, FedEx, US Postal Service.
Freight Collect or COD Returns will not be accepted.
RMA's must be returned to Dalco within 30 days. Any RMA returned after this time will be refused and returned.
Your refund will be in the form of your original payment and can take up to 14 days to process.
RETURNING A PRODUCT TO OUR SHOWROOM
If it is more convenient for you, you can always visit our Showroom and return your product. To return the items thru the Showroom you will need to bring:
The item in our original packaging. This includes all contents of the original package such as manuals, discs, cables, etc. If all the original contents are not included, you will be charge a Restock Fee as described in our Return Policy.
Credit or Debit Card which was used in the original purchase
Invoice that came with the order.
Please note when returning an item to our Showroom we reserve the right to decline a return if the item is not in "LIKE NEW" condition.