Satisfaction is Guaranteed! So buy with 100% confidence that if for any
reason you are not completely satisfied you can return your product to Dalco within 30 days of purchase for a Refund or Credit.
DALCO'S NO HASSLE RETURN
Warranty - Defective Merchandise
Limited Warranty - All new products advertised on our website, unless otherwise stated
are warranted only to be free of defects in material and workmanship for 30
days from the date of shipment from Dalco. After 30 days the consumer must contact the
Disclaimer - Dalco will not be responsible for any damaged as the result
of improper use of the product. All
returns are evaluated upon receipt. All
returns for credit must be in New Resalable Condition with all original packaging. Failure to return these items may result in a
15% restock charge that will be imposed on parts and a 20% restock charge that
will be imposed on test equipment.
Solution - We
will at our discretion either replace, repair, or
exchange any product we have sold with a defect in materials or workmanship, or
issue a refund.
SHIPMENT DAMAGE / ERROR
Inspect your shipment as soon as you
receive your products. Any Short
Shipments, Miss Shipments or Damage Shipments must be reported within 48 hours of
receipt. Failure to do so may result in
forfeiting your right of claim.
Merchandise - Carriers will not permit claims after 5 days. Contact Customer Service at 800-445-5342 and
Email images of the products damages, manufacture box, outer shipping carton,
and shipping label to CustomerService@Dalco.com. We will file a claim with the carrier which
will result in a "Carrier Follow-UP" in
which the carrier will come and inspect your package. All Carriers require recipient to retain all
boxes, labels and packing materials until the claim has been approved. Dalco will proceed
with the replacement shipment once the carrier notifies us the claim has been
Shipment or Miss Shipment - Contact Customer Service at 800-445-5342 or via
E-mail at CustomerService@Dalco.com. We
will conduct an investigation and will correct the error.
/ Motherboards (For Credit)
Kits - Our 30 day return policy applies to unassembled kits. Once assembly has been started or completed,
kits are deemed used and are non returnable for
refund or exchange.
CD's / Software - Once seal this broken
cut Cables and Wire
RETURNING A PRODUCT TO DALCO BY SHIPPING
our Customer Service Department at 800-445-5342 to request an RMA (Returned
Merchandise Authorization) Number within 30 days of the original Purchase Date.
the product back in original, new condition (Including all Manuals, Packaging
and Accessories). Do not mark on the original container or use the original container as shipping
carton. Any product returned without any or all of
these items is subject to a minimum 20% restock fee.
the RMA Number legibly on the outside of the outer shipping carton and send the
425 S. Pioneer Blvd
Springboro, OH 45066
your return to our Distribution
Center. Make sure you ship via a Traceable
Carrier. UPS, FedEx, US
Collect or COD Returns will not be accepted at Dalco
received without an RMA Number and a copy of the Invoice may be returned to you
COD for freight charges incurred or half for processing until it have been
determined that the return was made for justifiable reasons.
must be returned to Dalco within 30 days. Any RMA returned after this time will be
refused and returned.
refund will be in the form of your original payment and can take up to 14 days
RETURN A PRODUCT TO OUR SHOWROOM
If it is more convenient for you, you
can always visit our Showroom and return your product. To return the items thru the Showroom you
will need to bring:
item in our original packaging. This
includes all contents of the original package such as manuals, discs, cables,
etc. If all the original contents are
not included, you will be charge a Restock Fee as described in our Return
or Debit Card which was used in the original purchase
that came with the order.
Please note when returning an item to our Showroom we reserve the right
to decline a return if the item is not in "LIKE NEW" condition.